Shipping

Each Rommé piece is carefully prepared before making its way to you. Please allow for both the production time and shipping time when placing your order.

Made-to-Order Jewellery

Most Rommé jewellery is made to order and requires approximately 2–4 weeks for production before dispatch.

This considered approach allows each piece to be individually crafted while helping us avoid unnecessary production and excess stock.

If your order contains both made-to-order and ready-to-ship pieces, your order will be dispatched together once every piece is ready. Please contact us before ordering if you would prefer separate delivery.

Ready-to-Ship Pieces

Ready-to-ship pieces are dispatched within 2–5 business days.

Any applicable production timeframe will be clearly noted on the product page before purchase.

Shipping Within Australia

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Delivery timeframes begin from the date of dispatch and are estimates only. Delays caused by postal services, peak periods or circumstances outside our control may occasionally occur.

International Shipping

International orders may be subject to import duties, taxes or customs charges upon arrival in the destination country. These charges are determined by local authorities and are the responsibility of the recipient.

Customs processing may occasionally delay delivery. Rommé is unable to influence or expedite this process.

Order Tracking

A tracking link will be emailed to you once your order is on its way. Please allow a short period for the tracking information to become active after receiving your dispatch confirmation.

Delivery Details

Please review your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

Rommé is not responsible for parcels delivered to an incorrectly entered address.

Delayed or Missing Parcels

If your parcel appears to be delayed, please check the tracking information first. If there has been no movement for an extended period, contact us and we will help you investigate with the delivery provider.

Questions About Your Order

If you need your jewellery by a particular date or have any questions before ordering, please contact us. We will always be honest about what is possible.