Privacy Policy

Last updated: 9 September 2026

Rommé respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Rommé, referred to as “Rommé”, “we”, “us” or “our”, collects, uses, stores and discloses your personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with us.

By accessing our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal information we collect

The personal information we collect depends on how you interact with Rommé. It may include:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Order, purchase and return information

• Account details and preferences

• Payment and transaction information

• Correspondence you send to us

• Reviews, survey responses or other content you submit

• Marketing preferences

• Information about your device, browser and internet connection

• IP address

• Website activity, such as pages viewed, products considered and links selected

• Information collected through cookies, pixels and similar technologies

• Information needed to detect suspected fraud, misuse or security threats

Payment information is generally collected and processed securely by Shopify or the payment provider you select. Rommé does not ordinarily receive or store your complete payment-card details.

If you purchase a gift or arrange delivery to another person, you may provide us with that person’s name, address and contact information. You should only provide this information if you are authorised to do so.

2. How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe, complete a form, contact us or otherwise interact with Rommé

• Automatically when you browse or use our website

• From Shopify and the applications connected to our online store

• From payment, delivery, fraud-prevention, analytics, advertising and marketing providers

• From social media platforms when you interact with Rommé or use a social sign-in or connected feature

• From publicly available sources, where permitted by law

If you do not provide certain information, we may be unable to process your order, deliver a product, respond to your request or provide another requested service.

3. How we use personal information

We may use your personal information to:

• Process, fulfil and deliver orders

• Take and verify payments

• Provide order confirmations, shipping updates and customer service

• Manage returns, repairs, refunds and exchanges

• Create and manage customer accounts

• Personalise your shopping experience

• Communicate with you about products, services and enquiries

• Send marketing communications where you have consented or where otherwise permitted by law

• Measure and improve our website, products, services and advertising

• Understand how customers interact with Rommé

• Present advertising that may be more relevant to your interests

• Detect and prevent fraud, unauthorised transactions and security incidents

• Protect our customers, business and legal rights

• Maintain business, tax and transaction records

• Comply with legal and regulatory requirements

• Resolve disputes and enforce our agreements

We will only use personal information for the purpose for which it was collected, a related purpose you would reasonably expect, a purpose to which you have consented or another purpose permitted or required by law.

4. Marketing communications

If you subscribe to our mailing list or otherwise agree to receive marketing, we may send you news, product releases, offers and other Rommé communications.

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us. Unsubscribing from marketing will not prevent us from sending essential service communications, including messages about an order or customer-service request.

We do not send marketing communications without consent where consent is required by law.

5. Cookies and similar technologies

Our website uses cookies, pixels, tags and similar technologies. These technologies may be used to:

• Keep the website functioning correctly

• Remember your preferences and shopping bag

• Enable checkout and account features

• Understand website traffic and performance

• Measure the effectiveness of campaigns

• Prevent fraud and improve security

• Personalise content and advertising

Some cookies are placed by us, while others are placed by service providers such as Shopify, analytics platforms, social media platforms or advertising partners.

You can manage certain preferences through any cookie or privacy controls displayed on our website. You may also adjust your browser settings to block or delete cookies. Disabling necessary cookies may affect the way the website operates.

6. When we disclose personal information

We may disclose personal information to trusted third parties where reasonably necessary to operate Rommé, including:

• Shopify, which hosts and supports our online store

• Payment gateways and payment processors

• Delivery, courier, postal and logistics providers

• Manufacturers, jewellers, repairers or fulfilment partners where required to complete an order or service

• Website hosting, information-technology and security providers

• Customer-service and communications platforms

• Email, SMS and marketing providers

• Analytics, search, advertising and social media providers

• Accountants, insurers, lawyers and professional advisers

• Fraud-prevention and identity-verification providers

• Government authorities, regulators, courts or law-enforcement bodies where required or authorised by law

• A purchaser, investor or adviser involved in a proposed or completed sale, merger, restructuring or transfer of our business

These providers may only receive the information reasonably necessary to perform their relevant services.

We do not sell personal information in the ordinary meaning of selling customer lists for money. However, some privacy laws may define certain advertising or analytics disclosures as a “sale”, “sharing” or use for targeted advertising. Where applicable, you may be entitled to opt out using the privacy controls provided on our website or by contacting us.

7. Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide and improve its commerce services, facilitate transactions, secure its platform and support our store.

Shopify may process information in countries outside Australia and may act independently in relation to some of its own uses of personal information. You can learn more by reviewing Shopify’s Consumer Privacy Policy.

8. Overseas disclosure

Some of our service providers may store or process personal information outside Australia. Depending on the services active on our website, these locations may include Canada, the United States, the United Kingdom, countries in the European Economic Area and other countries in which Shopify or our technology, payment, fulfilment, marketing and professional-service providers operate.

Privacy protections in those countries may differ from those available in Australia. Where applicable, we take reasonable steps to work with reputable providers and require personal information to be handled appropriately.

9. Storage and security

We take reasonable administrative, technical and physical measures to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

These measures may include controlled access, secure platforms, encryption where appropriate, authentication controls and the use of reputable service providers.

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will respond appropriately if we become aware of a data breach.

10. Retention of personal information

We retain personal information for as long as reasonably necessary to:

• Provide products and services

• Maintain order, warranty and customer-service records

• Meet accounting, taxation and legal obligations

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Protect our legitimate business interests

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to any legal retention obligations and the technical operation of our systems and backups.

11. Accessing and correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before completing the request.

In some circumstances, the law allows us to refuse access or correction. If this occurs, we will generally explain the reason, unless we are legally prevented from doing so.

12. Your privacy choices and rights

Depending on where you live, you may have rights to:

• Access personal information held about you

• Correct inaccurate personal information

• Request deletion of certain information

• Withdraw consent where processing relies on consent

• Object to or restrict certain uses of your information

• Opt out of direct marketing

• Opt out of certain targeted advertising, selling or sharing practices

• Request a portable copy of certain information

• Lodge a complaint with a privacy regulator

These rights may be subject to exceptions and verification requirements under applicable law.

13. Children’s privacy

Our website is not directed to children, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

14. Third-party links

Our website may contain links to websites, platforms or services operated by third parties. We do not control their privacy practices and are not responsible for their content or handling of personal information. We recommend reviewing the privacy policy of any third-party service you use.

15. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below and provide sufficient information for us to investigate.

We will acknowledge and respond to privacy complaints within a reasonable period. If you are not satisfied with our response and the Australian Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology or legal obligations.

The current version will be published on this page with the date it was last updated. We recommend reviewing this policy occasionally.

17. Contact us

For questions, privacy requests or complaints, please contact:

Rommé
Operated by: ROMMÉ
Email: hello@rommestudio.com

Please include “Privacy Request” in the subject line so we can direct your enquiry appropriately.