Returns & Exchanges

We hope you love your Rommé piece. If something is not quite right, please review the policy below or contact us at [customer care email].

Australian Returns

We accept returns for exchange or store credit on eligible full-priced, ready-to-ship pieces purchased within Australia.

Please contact us within 14 days of receiving your order to request a return.

International Returns

International orders may be returned for store credit only. Exchanges are not available for international orders.

Please contact us within 14 days of receiving your order to request a return.

Return Conditions

To be eligible for return, your piece must:

• Be unworn and unused
• Be in its original condition
• Be returned with all original packaging
• Show no signs of wear, damage or alteration
• Be approved for return before it is sent

Pieces that do not meet these conditions will not be accepted and may be returned to the customer at their expense.

Return postage is the responsibility of the customer. We recommend using a tracked and insured shipping service, as Rommé cannot accept responsibility for items lost or damaged in transit.

Any duties, taxes or customs charges associated with an international return are the responsibility of the customer.

Made-to-Order Pieces

As each made-to-order piece is created especially for you, made-to-order pieces are considered final sale and cannot be returned or exchanged for change of mind.

Please review all product details, measurements and sizing information carefully before placing your order. If you would like assistance before purchasing, please contact us.

This does not affect your rights if an item is faulty or does not meet the guarantees provided under Australian Consumer Law.

Earrings

For hygiene reasons, earrings may only be returned if they are unworn, unused and in their original condition. All earring returns are subject to inspection before approval.

Rings and Sizing

Please select your ring size carefully, particularly when ordering a made-to-order design.

If your ring requires resizing, please contact us so we can confirm whether the design can be safely adjusted. Resizing is not available for every style and, where possible, may incur an additional fee.

Rings that have been resized or altered by another jeweller cannot be returned and may no longer be eligible for repair or warranty services through Rommé.

Sale and Promotional Purchases

Items purchased during a promotional period are subject to the conditions stated at the time of purchase.

Sale and archive sale pieces are final sale and are not eligible for return, exchange or store credit, except where the item is faulty or otherwise protected under Australian Consumer Law.

Custom and Personalised Pieces

Custom, bespoke, engraved, resized or personalised pieces are final sale and cannot be returned or exchanged for change of mind.

Gift Cards

Gift cards are final sale and cannot be returned, exchanged or redeemed for cash, except where required by law.

Faulty or Incorrect Items

Every Rommé piece is carefully inspected before it is sent. If you believe your piece is faulty, damaged on arrival or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item.

Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Damage caused by ordinary wear and tear, improper care, accidental damage, misuse or alterations performed by another jeweller is not considered a manufacturing fault.

How to Request a Return

Before sending your piece, please email hello@rommestudio.com with:

• Your full name
• Your order number
• The item you wish to return
• The reason for your return
• Photographs of the piece, if requested

If your return is approved, we will provide the return address and instructions. Items returned without prior approval may be sent back to the customer.

Once your return has been received and inspected, we will contact you to confirm the outcome. Approved store credits or exchanges will be processed after the inspection is complete.

Nothing in this policy excludes or limits any rights or remedies available to you under Australian Consumer Law.